IntroductionWelcome to the CaminoSoft Support web site. CaminoSoft provides technical support for its products through the Incident Reporting System. Users that have installation, operational or upgrade issues, can contact CaminoSoft's technical support team by telephone or e-mail to receive specific assistance. CaminoSoft customers with Annual Maintenance Support contracts have access to 24x7 support to resolve installation issues, product upgrades, and operational concerns and bug workarounds. CaminoSoft offers a list of the most Frequently Asked Questions (FAQs) to answer product, industry and technical-related questions. Please check to see if your support question or issue has been posted to this list, as it is updated frequently. If not, refer to the Support Procedures listed below to contact us by e-mail or by calling our support department. Support ProceduresUsers are requested to call our support department at (805) 370 3100 or e-mail to support@caminosoft.com. For after-hours support users should call (805) 370 3100, Ext 233 and we promise a 4-hour response window. Users are advised to read all product documentation, which can be found on their installation CD, prior to contacting technical support. We recommend that customers should direct all pre-sales technical questions to their CaminoSoft Sales Team Representative. |
